Terms & Conditions
TERMS AND CONDITIONS
These terms and conditions apply to ALL Dr-ionMattress.com orders, whether the order is placed over the phone or via our website. Please read our terms and conditions carefully and contact us if you have any questions or concerns. We will be happy to discuss anything with you.
We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. US-Mattress will not responsible if any of these are slightly different from what was advertised. All of our information is provided to us by our vendors.
Any questions or hesitations based on color or dimensions must be discussed before placing your order, and if not fully addressed, Dr-ion Mattress will not be held responsible.
We are not obligated to, and do not, collect sales tax on orders shipping to destinations outside of California. But while we won't tax you, your state might. Check with your local taxing authorities on your specific regulations.
Refunds will be made to the original method of payment and will be processed within 3-5 business days. Please be advised that it could take your credit card company an additional 1-2 business days for your refund to be reflected on your billing statement.
Returned or Refused Non-Damaged Orders
Returns must be requested within 7 calendar days from the date of delivery. You will be subject to round trip shipping fees and a 25% restocking fee. Please note that if your delivery was free, you will be charged the outbound shipping costs paid by Dr-ionMattress as part of the round trip shipping fees.
For furniture delivered via Front Door Delivery/Curbside Delivery, the Furniture item must be new, unused, unassembled and in the original packaging with all product literature to be eligible for a return.
For furniture delivered via White Glove Delivery (In Home Set-Up), the item must be in new, saleable condition to be eligible for a return.
Item(s) will not qualify for the Non-damaged or Non-defective return if: -- You receive an item that is not the expected finish, fabric or leather on an item previously purchased, on any samples seen or received, on any item which may have been seen locally, on a photograph, printed material or digital image viewed on a computer monitor or any other electronic device -- You or Dr-ion Mattress representative, on your behalf, places an order through the Dr-ion Mattress website and the item(s) listed are incorrect. You are responsible for reviewing the email order confirmation details and notifying Dr-ion Mattress within 24 hours if either, you did not receive the email order confirmation, or of any discrepancies on the order confirmation.
Furniture dimensions and sizes are posted on the website under each item's product page. It is your responsibility to review the dimensions and to ensure that the furniture item(s) will fit into your home through any doorways, up or down any stairways and into any rooms. You accept responsibility to ensure that the furniture fits into your home or office. For any refused items due to the furniture not fitting into your home or office, you will be responsible for any and all fees under our return policy.
Furniture Return Request Process
To request a return, you must fill out the Return Request